1fachai collects only the personal information necessary to operate your account, verify your identity, process transactions, and comply with applicable Philippine regulations. We do not collect data for the sake of it.
1fachai does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used exclusively to operate and improve the 1fachai platform and to meet our legal obligations.
All data transmitted between your device and 1fachai is encrypted using TLS. Sensitive account data — including government ID files and payment information — is stored with additional encryption layers and strict internal access controls.
As a 1fachai account holder, you have the right to access the personal data we hold about you, request corrections, and ask for deletion subject to our legal retention obligations. Submit these requests directly through our 24/7 support team.
1fachai's data practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
Promotional communications from 1fachai — including bonus offers, game announcements, and VIP programme updates — are sent only with your consent. You may opt out of marketing messages at any time through your account settings or by contacting support.
Your Privacy Matters: By registering an account or using the 1fachai platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform immediately.
Who We Are
1fachai ("we," "us," "our," or "the Platform") is an online casino and sports betting platform operated specifically for Filipino players and accessible at 1fachai.pro. We offer a comprehensive suite of gaming products including JILI slots, live dealer baccarat, sports betting on PBA and NBA, bingo, dragon tiger, and additional casino titles — all denominated in Philippine Peso (₱).
For the purposes of this Privacy Policy, 1fachai acts as the data controller in respect of personal data collected from users of the platform. As data controller, we determine the purposes and means by which your personal information is processed.
This Privacy Policy applies to all personal data collected through the 1fachai website, mobile browser platform, support channels (including live chat and email), and any associated features or services made available to registered players.
Data We Collect
1fachai collects the following categories of personal data from users. We collect only what is necessary for the purposes described in this Policy:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID (Philippine passport, UMID, PhilSys National ID, SSS ID, driver's licence, PRC licence) | Account registration, identity verification, age verification (21+), AML compliance |
| Contact Data | Mobile number, email address, residential address (barangay, city, province, region) | Account communications, support, transaction notifications, responsible gaming alerts |
| Financial Data | GCash number, Maya account, BPI / BDO / Metrobank account name, USDT TRC20 wallet address, transaction history | Processing deposits and withdrawals, fraud prevention, AML reporting |
| Gaming Activity Data | Wagers placed, games played, bet amounts, win/loss history, session duration, bonus usage | Platform operation, responsible gaming monitoring, personalisation, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, connection timestamps | Security, fraud detection, geographic compliance, platform optimisation |
| Usage Data | Pages visited, features accessed, session paths, click behaviour, referral source | Platform analytics, product improvement, personalised recommendations |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support quality, dispute resolution, compliance record-keeping |
Sensitive Personal Information: Government-issued ID documents submitted for verification are classified as sensitive personal information under the Philippine Data Privacy Act of 2012. These documents are processed solely for identity and age verification purposes and are subject to enhanced security and access controls within the 1fachai platform.
How We Collect Your Data
3.1 Directly from You. We collect personal data that you provide voluntarily when you register a 1fachai account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
3.2 Automatically During Platform Use. When you access and use the 1fachai platform, we automatically collect certain technical and usage data through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, session timestamps, and in-platform navigation behaviour. See Section 7 for details on our cookie practices.
3.3 From Third-Party Payment Processors. When you transact via GCash, Maya, BPI, BDO, Metrobank, Coins.ph, or other supported payment methods, these processors may share transaction confirmation data and account-holder name information with 1fachai for the purpose of matching and verifying your payment.
3.4 From Identity Verification Services. 1fachai may engage third-party identity verification and Know Your Customer (KYC) services to assist in verifying government-issued identification documents submitted by users during the verification process.
3.5 From Fraud Detection Services. We may receive data from fraud detection and anti-money laundering service providers to assist in identifying and preventing prohibited activities on the platform.
How We Use Your Data
1fachai uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and administer your 1fachai account, including processing your registration, verifying your identity, and managing your account settings;
- Transaction Processing: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, USDT TRC20, Coins.ph, and 7-Eleven Cliqq, and to maintain accurate financial records;
- Age Verification: To confirm that you meet the 21+ age requirement for participation in real-money gaming on the platform, in accordance with applicable Philippine regulations;
- Legal Compliance: To comply with Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, tax reporting obligations, and other regulatory requirements applicable to online gaming operators in the Philippines;
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct;
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels;
- Responsible Gaming: To monitor gaming activity for indicators of problem gambling behaviour, enforce deposit and loss limits you set, and administer self-exclusion requests;
- Platform Improvement: To analyse usage patterns, conduct analytics, test new features, and improve the overall 1fachai experience for Filipino players;
- Marketing Communications: To send promotional offers, bonus notifications, game announcements, and VIP programme updates, where you have provided consent to receive such communications.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 1fachai processes your personal data on the following lawful bases:
- Contractual Necessity: Processing is necessary for the performance of the contract between you and 1fachai — specifically, to operate your account, process transactions, and deliver the gaming services you have registered for;
- Legal Obligation: Processing is required to comply with our obligations under Philippine law, including AML and KYC regulations, tax reporting requirements, and applicable gaming regulatory directives;
- Legitimate Interests: Processing is necessary for 1fachai's legitimate business interests, including fraud prevention, platform security, and improving our services — where those interests are not overridden by your data protection rights;
- Consent: For optional processing activities — such as sending marketing communications and using non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.
Data Sharing & Disclosure
6.1 We Do Not Sell Your Data. 1fachai does not sell, rent, lease, or trade your personal information to third-party advertisers, data brokers, or marketing companies under any circumstances.
6.2 Service Providers. We share personal data with trusted third-party service providers who process data on our behalf and under our instruction, strictly for the purposes described in this Policy. These include:
- Payment processors and e-wallet operators (GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and others) for transaction processing;
- Identity verification and KYC providers for document authentication;
- Cloud infrastructure and data hosting providers for secure data storage;
- Game content providers (including JILI and other licensed studios) for the delivery of gaming products;
- Fraud detection and AML compliance service providers;
- Customer support platform providers for live chat and ticketing services.
All service providers engaged by 1fachai are contractually bound to process your data only as instructed, to maintain appropriate security measures, and to comply with applicable data protection laws.
6.3 Legal and Regulatory Disclosure. 1fachai may disclose your personal data to Philippine government authorities, regulators, law enforcement agencies, or courts where we are legally required or compelled to do so, including in the context of AML investigations, fraud inquiries, or court orders.
6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of 1fachai's business operations, your personal data may be transferred to the relevant successor entity, subject to the same data protection standards described in this Policy. You will be notified of any such transfer in advance.
6.5 With Your Consent. In circumstances not covered above, 1fachai will share your personal data with third parties only where you have provided your explicit consent to such sharing.
Cookies & Tracking Technologies
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 1fachai platform. They are widely used to make websites function correctly, operate more efficiently, and to provide analytical and personalisation information to site operators.
7.2 Types of Cookies We Use. 1fachai uses the following categories of cookies:
- Strictly Necessary Cookies: These are essential for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, security cookies, and load-balancing cookies. No consent is required for these cookies;
- Analytics Cookies: These help us understand how players interact with the 1fachai platform — including which pages are most visited, where users encounter errors, and how sessions flow. This data is aggregated and anonymised. These cookies require your consent;
- Functionality Cookies: These remember your preferences — such as language settings and display configurations — to provide a more personalised experience. These cookies require your consent;
- Marketing Cookies: Where you have provided consent, these cookies help us deliver relevant promotional content to you within the 1fachai platform. We do not use cross-site advertising tracking cookies.
7.3 Managing Cookies. You can control and manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1fachai platform, including your ability to log in or access certain features.
Data Retention
8.1 Retention Periods. 1fachai retains your personal data for as long as your account is active and for a period thereafter as required by our legal, regulatory, and contractual obligations. The following general retention periods apply:
- Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with AML record-keeping requirements under Philippine law;
- Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required under applicable financial regulations;
- Gaming Activity Data: Retained for a minimum of three (3) years from the date of activity for dispute resolution and responsible gaming monitoring purposes;
- Support and Communication Records: Retained for a minimum of two (2) years from the date of the interaction;
- Technical and Usage Data: Typically retained in identifiable form for up to twelve (12) months, after which it is aggregated or anonymised.
8.2 Deletion. When the applicable retention period expires and no legal obligation requires further retention, 1fachai will securely delete or anonymise your personal data in accordance with our internal data lifecycle management procedures.
Closed Account Note: Even after you close your 1fachai account, we are legally required to retain certain records (particularly identity verification documents and transaction history) for the minimum periods specified above. This is not optional — it is mandated by Philippine AML and gaming regulations. Your data will not be used for any marketing purpose after account closure.
Data Security
9.1 Technical Measures. 1fachai implements a comprehensive set of technical security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:
- TLS encryption for all data transmitted between your device and the 1fachai platform;
- Encryption at rest for sensitive personal data, including government-issued ID files and payment account details;
- Multi-factor authentication requirements for platform administrative access;
- Intrusion detection and network monitoring systems;
- Regular security vulnerability assessments and penetration testing.
9.2 Organisational Measures. Access to personal data within 1fachai is restricted on a strictly need-to-know basis. All staff and contractors with access to personal data are subject to confidentiality obligations and receive appropriate data protection training.
9.3 Your Role in Security. While 1fachai takes all reasonable steps to secure your personal data, the security of your account also depends on keeping your 1fachai login credentials confidential. Do not share your username or password with anyone. If you suspect your account has been compromised, contact our 24/7 support team immediately.
9.4 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, 1fachai will notify the National Privacy Commission (NPC) and affected users within the timeframes required by the Data Privacy Act of 2012 and applicable NPC circulars.
Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1fachai:
You may request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
You may request a copy of personal data you provided to us in a structured, commonly used, machine-readable format.
You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer through the 24/7 live chat or by emailing [email protected] (plain text — not a clickable link). We will respond to all verified data rights requests within fifteen (15) business days.
Children & Minors
11.1 Age Restriction. The 1fachai platform is strictly intended for individuals aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account and delete the collected data as soon as practicable.
11.2 Parental Responsibility. If you are a parent or legal guardian and believe that a minor in your care has registered an account with 1fachai or submitted personal data to our platform, please contact our support team immediately. We will investigate and take appropriate action, including permanent account closure and data deletion, on a priority basis.
11.3 Parental Controls. We recommend that parents and guardians in the Philippines use parental control software or internet filtering tools to prevent minors from accessing online gambling platforms. 1fachai supports responsible digital parenting and cooperates with all reasonable requests in this regard.
Changes to This Privacy Policy
12.1 Right to Update. 1fachai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes to this Policy will be communicated to registered users via the registered email address or through a prominent notice on the platform at least seven (7) calendar days before the changes take effect.
12.2 Continued Use as Acceptance. Your continued use of the 1fachai platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, please discontinue use of the platform and contact support to request account closure.
12.3 Policy Version. The effective date of the current version of this Privacy Policy is displayed at the top of this page. We maintain a record of prior versions internally; if you require a copy of a previous version, please contact our Data Protection Officer.
Contact & Data Protection Officer
13.1 Data Protection Officer. 1fachai has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. The DPO serves as the point of contact for all data protection queries, rights requests, and complaints from users.
13.2 How to Contact Us. For any privacy-related concerns, data rights requests, or questions about this Policy, you may reach us through:
- Live Chat: Available 24/7 directly on the 1fachai platform — average response time under 2 minutes
- Support Email: [email protected] (plain text only — this is not a clickable link)
- Operating Hours: 24 hours a day, 7 days a week (PHT / UTC+8)
13.3 NPC Complaints. If you are not satisfied with how 1fachai has handled your privacy concern or data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on filing a complaint with the NPC is available through the NPC's official channels.
Effective Date: This Privacy Policy is effective as of January 2026. By continuing to use the 1fachai platform after this date, you confirm your acknowledgement and acceptance of this Policy in full.
Your Data is Safe with 1fachai
Now that you know exactly how we protect your information, you can focus on what matters — the game. Live baccarat, JILI slots, PBA sportsbook, GCash payments. Built for Filipino players. 21+ only.